You will be the friendly first point of contact for our managed-services clients and solve most issues on the first call.
What you’ll do
- Resolve support tickets by phone, chat and remote session
- Set up laptops, accounts and access
- Document solutions in our knowledge base
- Escalate complex issues to the right specialist
What you’ll bring
- 1–3 years in IT support
- Good knowledge of Windows, macOS and Microsoft 365
- Clear, patient communication
- Willingness to visit client sites in Hyderabad
Nice to have
- CompTIA A+ or similar
- Basic networking knowledge
What we offer
- Competitive salary based on experience
- Health insurance for you and your family
- Learning budget and certifications
- Hybrid working from our Hyderabad office
- Paid time off and flexible hours